At 1 Cinta, your privacy is more than a legal obligation — it is our moral responsibility. This document transparently explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
We do not merely comply with the law — we go beyond the minimum requirements to ensure your personal data remains safe and in your control at all times.
1 Cinta fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. All data processing is carried out in accordance with the seven data protection principles set out in the Act. You can be confident that your data is handled within a clear legal framework.
All data transmitted between your device and 1 Cinta's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks. This covers your login data, personal information and financial transaction details.
1 Cinta will not sell, rent or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you — we retain it solely for clearly defined platform operational purposes.
As a 1 Cinta member, you have the right to access, correct, transfer and request deletion of your personal data at any time. Contact our team and we will respond within the timeframe prescribed by law.
Your data is retained only for as long as necessary for the stated purposes. Once it is no longer needed, it will be securely deleted or anonymised. Our servers are protected by multiple layers of physical and digital security.
In the event of any security incident involving your personal data, 1 Cinta is committed to notifying you within the timeframe required under PDPA 2010. Transparency is a core value we uphold in every situation.
This Privacy Policy applies to all users of the 1 Cinta at https://1cinta.click and all related applications or services. By using our platform, you agree to the practices described in this document. Please read it carefully and contact us if you have any questions.
1 Cinta takes user privacy very seriously. We understand that when you share personal information with us — whether during account registration, making a deposit via Touch 'n Go or DuitNow, or simply browsing our platform — you are placing your trust in us to handle it responsibly.
This Privacy Policy clearly and transparently explains:
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. 1 Cinta reserves the right to update this policy from time to time and will provide reasonable notice before any significant changes take effect.
This Policy should be read together with the Terms & Conditions and Responsible Gaming Policy 1 Cinta, which forms the entire agreement between you and our platform.
1 Cinta collects only the minimum personal data necessary to provide our services to you. We avoid collecting data that is irrelevant or unnecessary. The following are the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Mandatory |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Deposit methods (Touch 'n Go, DuitNow, GrabPay, FPX), bank account name | Mandatory |
| Verification Information | Copy of MyKad or passport (if requested) | Specific Situations |
| Personal Preferences | Preferred language, favourite game types | Optional |
When you use the 1 Cinta platform, we automatically collect certain technical information, including: your device's IP address, browser type and version, operating system, pages visited and time spent, and cookie data. This information is used to improve your experience and ensure platform security.
1 Cinta not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless there is a specific legal requirement to do so.
1 Cinta uses your personal data only for lawful, specific and stated purposes. We will not use your data for any other purpose without notifying you in advance. The following are the primary purposes for which your data is used:
For marketing and promotional purposes, such as sending special bonus offers or updates about new games, we will only do so with your consent. You may withdraw this consent at any time through your account settings or by contacting us.
1 Cinta does not sell your personal data to any third party. However, in the course of operating the platform, we may need to share your personal data with certain third parties in limited circumstances and for limited purposes, as follows:
We share data with third-party service providers who assist us in operating the platform — including payment service providers such as Touch 'n Go, DuitNow and GrabPay gateways, cloud hosting providers, and licensed game software providers. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes specified.
1 Cinta may be required to disclose your personal data to Malaysian authorities or law enforcement agencies when mandated by law, court order, or as part of a legitimate investigation. In such cases, we will disclose only the minimum data necessary and will notify you where permitted by law.
1 Cinta will never disclose your personal data to any party outside the categories stated above without first obtaining your explicit consent. Any data requests from unrecognised parties should be reported to us.
Protecting your personal data from unauthorised access, loss or alteration is 1 Cinta's top priority. We implement comprehensive technical and organisational security measures:
Your personal data will be retained for as long as your account is active or as long as necessary for the stated purposes. For closed accounts, data will be kept for the period required under Malaysian law for financial records and audit purposes — typically no longer than 7 years. After that, data will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no security system is 100% foolproof. We encourage you to take your own precautions as well — such as using a strong password, keeping your login credentials confidential, and enabling 2FA on your 1 Cinta account.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a data subject have certain rights regarding your personal data held by 1 Cinta. Below are your rights and how to exercise them:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request an immediate correction.
Under certain circumstances, you may request the deletion of personal data that is no longer required.
You may object to the processing of your data for direct marketing purposes at any time.
You may withdraw your consent to data processing at any time without affecting any processing that has already taken place.
If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Malaysian PDPA Commissioner.
To exercise any of the above rights, submit a written request to privacy@1cinta.click or via in-platform live chat. Please include your full name and account number to help us process your request. We will respond within 21 business days.
Cookies are small text files stored on your device when you visit the 1 Cinta platform. We use cookies to enhance your experience, maintain login session security, and analyse platform usage. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the 1 Cinta platform.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 1 Cinta privacy team is here to help. We are committed to responding to all enquiries thoroughly and within a reasonable timeframe.
For official privacy enquiries and data rights requests.
For general enquiries and immediate assistance in Bahasa Malaysia.
This Privacy Policy was last updated on 1 January 2026 (Version 2.4). Members will be notified of any material changes to this policy via email or in-platform notification at least 14 days before the changes take effect. You may also refer to the FAQ us for further information.